Privacy Statement

This statement applies to the http://www.tensens.com.au/ website that is owned by Tensens Cleaning Supplies ("the Owner")

For Tensens to fulfil your orders placed via the website, we need to collect certain details from you such as your name, address, billing details for delivery purposes, phone numbers, e-mail addresses and product preferences.

Tensens Cleaning Supplies takes seriously the issue of customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation. From time to time Tensens may email you a newsletter indicating new products, specials and other information. We respect your privacy and should you at any time which to discontinue contact with us please unsubscribe at the bottom of any email from us, or contact us by phone or email.

Collection of Information
It is necessary that we collect personal information about you and your business for the purposes of providing the services offered on this website. You have rights in relation to this information and this document sets out these rights.

What we collect
The Owner collects your name, address, contact details and various other items of information relating to your usage of the site and your other business dealings with the Owner.

What we use it for
Your personal information is only used for the purposes of providing the services offered through this website and for the purpose of better marketing the Owners products and services to you and your business.

What we do not use it for
The Owner will not sell your personal information to other parties for their use in their, or others, promotional activities.

Storage of Information
Your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent your personal information being obtained by third parties.

You have a right to know what information we have
You have a right at any time to request that you be told what personal information that we hold about you and to request that this information be destroyed.

Cookies
The storing of cookies on your machine is necessary to identify a buyer during a session on this website. These cookies currently expire within 30 minutes, so if no activity (i.e. page loads) occurs within that limit, the cookie is destroyed and a new one created identifying a new session. Previous information is not retained for that new session.

Credit Card
Credit Card transactions are processed in Australian Dollars using:

• payment pages which complies with the Industry standard and use TSL 1.0 (SSL 3.0)
• a 128-bit SSL encryption
• secure SSL tunnel to connect to the payment gateway